Fri 22 Feb 2008
Jason Rakowski Speaks Out on When to Fire The Customer
Posted by John under Customer Service , MarketingI’ve never met Jason Rakowski, but he introduced himself through a comment on my previous post. As I always do, I checked out his website to ensure that the comment wasn’t originating from yet another linking/spamming news-aggregation site selling pharmaceuticals or worthless paraphernalia. I was pleasantly surprised to find that Jason writes a very good blog on customer service.
As a service to my readers, I’m providing a link to his blog posting on When It’s Time to Fire the Customer. He even provides a helpful case study. It looks like Jason works in or with the auto industry, so I suspect he knows more than a bit about customer service, both good and bad. Jason?
May 9th, 2008 at 9:17 am
Only problem is I suspect he is using an auto spam blog comment system–but using text which appears as if he really popped by and was impressed. He commented on one of my blogs and my gut instinct told me to Google the phrase “Good Layout and design. I like your blog.” before approving it and, sure enough, we’ve got about 642 blog posts on the web from Jason all saying the same thing. Having said that, it’s probably one of the “better” blog post spam techniques I’ve seen–especially since so many blogs have let it slip and I almost did the same. If you get more aggressive and search on the IP address “he” used to post, you’ll find a whole trail of spam.
May 9th, 2008 at 4:41 pm
Andrew,
Thanks for the heads up. Having just deleted about 25 ring-tone spam, I was at least pleased to have a real blog site that didn’t appear to be slam-pitching something. But I’m probably wrong there, too.
Would the real Jason please comment?
John